Navigating your tech, together.
We solve the problem.
You get back to work.
Proudly serving Western MA & CT
What Our Clients Say
Real experiences from real people
Need Help Today?
Fast, friendly tech support when you need it most.
Check Your Service Area
We serve Western MA and Northern CT with in-person support, plus remote help anywhere.
Enter your address above to see your support options. We'll find the fastest way to help, in person or remote.
Trusted IT support
Tech problems are frustrating. Getting help shouldn't be.Getting help shouldn't be.
Our team becomes your IT team: a call away for guidance, solving issues before they derail your day. Technology should help your work instead of getting in the way of it. That's why we focus on clear communication, quick response times, and solutions that actually work.
Since 2021, we've been providing reliable IT support with a focus on real results. Network trouble, security questions, or old systems that need replacing, we'll work through it with you.
We believe that small to mid-sized businesses deserve the same level of IT expertise as large enterprises. From medical offices and law firms to accounting practices and nonprofits, we provide professional-grade support that's accessible and easy to understand.
No one should have to forgo proper help because they don't understand it, or have to wait on hold with a machine while experiencing a technical emergency. Our approach puts customer service, attention to detail, and accessibility at the top of our priorities.
- Years of Experience
- 9+
- Customer Rating
- 5-Star
- Same-Day Response
- Available
- By hundreds
- Trusted
As Seen On
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Memberships
Proudly a Member of
Certified by
Recognized & Certified by
Trusted by businesses and families across Western MA & Northern CT
Serving the region since 2021
Our Services
From business IT to home tech support, we've got you covered.
Business Support
Real relationships. Reliable results.
You don't need a full-time IT department. You need someone you trust to consult about technology transformations, upgrades, and security. At Friendly IT & Tech, we help small businesses, medical practices, nonprofits, and professional offices stay secure, connected, and productive.
How we can help:
- Reliable support for Microsoft 365 or Google Workspace
- Create or update a database of digital company assets
- Secure setups for remote or hybrid workers
- Tech expertise when you are moving locations or expanding to new sites
Residential Support
Set things up right the first time.
If you are considering upgrading your home network to support the latest technology or need urgent help with a computer crash or lack of wifi connection, we can work to configure it all to your family and household's needs.
How we can help:
- You're considering changing Internet service providers or moving to a new home
- You want to set up a secure home office
- You're worried about viruses, scams, or AI-based threats
- You're moving to a new computer, but don't want to lose any important files or photos in the process
Cybersecurity
Protect your devices, your data, and your accounts.
Phishing emails, fake pop-ups, hacked accounts: they can happen to anyone at any level of a business. The good news is that Friendly IT & Tech knows how to secure your systems and data for the most common threats your business faces.
How we can help:
- Configure encrypted email and data storage for secure communication
- Add smart security technology to your business offices and sites
- Onboard secure, shared access for remote workers or contractors
- Protect sensitive client information, including payment information and personal identifying data
AI Consulting
Use AI where it actually helps.
Cut through the hype. We help businesses find real uses for AI, pick the right tools, and fit them into the way your team already works.
How we can help:
- Understand what AI can (and can't) do for your business
- Identify high-impact use cases that integrate with your existing workflows
- Translate complex technical concepts into clear action plans
- Consult on development and integration that fits your goals and budget
FAQFrequently Asked Questions
We primarily serve Western MA and Northern CT. For residential visits, we typically travel within ~30 minutes of Springfield, though we're flexible for larger projects. For businesses and managed IT clients, our service area extends significantly further (up to 1.5 hours). Not sure if you're in range? Send us a message and we'll check.
Use our service area checker on the contact page to enter your address. You'll see availability for both residential and business support with three possible statuses: 'Guaranteed' (green badge) means we regularly service your area with confirmed availability, 'May Be Possible' (yellow badge) means you're outside our standard area but we often travel further for business clients or larger projects, and 'Unavailable' means the location is too far for regular on-site visits. Residential support is measured from our Springfield office (30 to 90 minutes), and business support from our Windsor location (60 to 120 minutes). Business jobs tend to be bigger, so we travel further for them. Remote support is always available regardless of location.
We prioritize urgent issues and do our best to offer same-day support whenever possible. While guaranteed response times are reserved for our managed IT clients, we frequently help new clients with emergencies on the same day. Reach out and we'll do what we can to get you running again quickly.
We offer transparent hourly rates and flat-fee project pricing. For residential support, our rate is $120/hour (plus a travel fee for on-site visits). For businesses, costs depend on your setup and needs. Contact us for a free consultation and a custom quote.
Yes. Most of our work is with small and mid-sized businesses, and we give homeowners the same friendly support for their home tech.
We like helping people. Tech can be frustrating, and not everyone is a "tech native." That's fine. We take the time to explain things clearly and patiently, and we'll treat your problem like it matters, because it does.
Ready to Get Started?
Tell us what's going on. We'll explain it in plain English and fix it.
- Free initial consultation
- Same-day service available
- Serving homes and businesses
- Transparent, upfront pricing
- Local, friendly support
- 100% 5-star rated on Google