Get to Know Us
Formerly The Friendly I.T. Guy. A small, skilled team serving homes and businesses across Western MA and Northern CT with expert support, clear communication, and zero tech snobbery.
Our Story
Building Trust Through Technology
Founded in 2021 as The Friendly I.T. Guy, we've grown into Friendly IT & Tech—a small, skilled team dedicated to making tech support more personal, more helpful, and a lot less frustrating.
“For nearly five years, Nate has been my first choice for any questions about computer technology. His knowledge is unsurpassed. Nate is indeed friendly, but also patient, understanding, dependable and never condescending. I especially appreciate these qualifications because of my limited computer skills. Don't hesitate to contact him with any issues large or small.”
What started as one guy with a talent for fixing things and a knack for explaining tech issues has grown into a trusted team serving small-to-mid sized businesses and customers across Western Massachusetts and Northern Connecticut.
We specialize in long-term tech partnerships with clients who just want their systems to work and work well.
Whether it's setting up a new office, untangling a network mess, or recovering from a security scare, we're here to help, with clear communication, calm problem-solving, and zero tech snobbery.
Our clients include:
- •Law firms, real estate agencies, and medical offices
- •Retail businesses, restaurants, and service providers
- •Local nonprofits, remote workers, and home users
From Springfield to Northampton, Windsor to Glastonbury, we're proud to support the people and businesses that keep our communities running.
Our Story
How Friendly IT & Tech Began
The Beginning
2016Nate Munic starts helping friends and neighbors with tech issues as a side gig. Word spreads fast.
Official Launch
2021He officially launches The Friendly I.T. Guy in the Springfield, MA area, bringing expert tech support to homes and small-to-mid-sized businesses.
Growing Through Trust
2022The business grows through referrals and trust, building a strong reputation in the local community.
Expanding Capabilities
2024Nate expands the team's expertise in cybersecurity, AI, and networking to offer more advanced services.
Friendly IT & Tech
2025Now operating as Friendly IT & Tech, Nate leads a small, skilled team serving law firms, medical offices, nonprofits, and remote workers across Western MA and Northern CT.
Our Approach to Tech Support
Our philosophy puts customer service, attention to detail, and accessibility at the top of our priorities.
No one should have to forgo proper help because they don't understand it, or have to wait on hold with a machine while you're experiencing a technical emergency.
Additionally, we feel the small to mid-sized business IT segment is massively underserved. Many businesses are left choosing between impersonal corporate solutions or going without proper IT support entirely.
We understand how difficult it can be to find a quality IT service that fits your needs. We are excited to grow with you and your business, keeping you secure and up-to-date along the way.
Friendly IT & Tech Team
Nate Munic
Owner & Lead Technician
Nate Munic started exploring the family computer before kindergarten, giving himself admin access, bypassing parental controls, and figuring things out just because he was curious. What began as a side gig in 2016 became his full-time mission in 2021: to bring expert tech help to people who actually need it, and to make that help feel... well, friendly. Nate leads all client services to offer robust support without losing that personal touch.
Melody Sotolongo
Executive Assistant
Melody Sotolongo joined the Friendly team in May 2024. She has quickly proven to be invaluable. She may be the friendly voice you hear when you call us, and will ensure your needs are addressed promptly.
FAQFrequently Asked Questions
5 out of 5 stars
Nate was a gentleman and showed considerable concern. He came to my place of residence one day to help set up my laptop and did a follow up the next day at no cost. He's easy to talk to and speaks with a manner of utmost respect. I would highly recommend his I.T services to any and all.
Let's Work Together
Experience the difference that friendly, expert IT support can make.
- Trusted since 2021
- Small team, personal service
- Zero tech snobbery
- Clear communication always
- Serving Western MA & Northern CT
- Residential and business support